Quality and Safety

Commitment to Quality and Safety Standards

Serenity House relies on several tools that help place, at all times, client safety at the top of its priority list. Practices are also implemented to encourage a true culture of quality and safety. These are directly aligned with the accreditation process requirements, namely the evaluation of the quality of services offered by health organizations by Accreditation Canada, an independent body whose standards are nationally and internationally recognized.

Among the Required Organizational Practices (ROPs) set out by Accreditation Canada, we can mention:

• Rigorous accounting practices, including quarterly quality and security reports
• Transparent processes for the disclosure of adverse events
• Policies and procedures for infection prevention
• Policies and procedures relating to the rights and responsibilities of the clients and privacy protection
• Serenity House is working toward passing the Qmentum accreditation (Accreditation Primer) in November 2025.